JM Portfolio - Resume

Résumé

Contact Information

Skills

Operating Systems: Windows or Mac
Internet: HTML, Multiple Browsers, Blogs, Telnet, FTP
Software: Microsoft Word, Excel, PowerPoint, Outlook; Lotus SmartSuite; Lotus Notes; Microsoft Project; Dreamweaver; Framemaker
Soft/Transferable: Keyboard 90 WPM, outstanding writing, interpersonal, and communication skills, consummate team player, passionate about customer service, eager to learn and move to new technologies, comfortable with statistics, IBM management experience

Time Period	Employer	Type of Work
September 2008 - Present	NC State University - Office of Information Technology - Information & News Services	Technical Communicator
July 2005 - September 2008	IBM - Information Developer	Technical Editor
July 2003 - July 2005	IBM - Quality Assurance	Quality Assurance
March 2002 - June 2003	IBM - Information Developer	Technical Writer
March 2000 - February 2002	IBM - Authoring Tools Support	Support
March 1998 - June 2000	Broadreach Consulting - Testing Consultant	Tester
June 1997 - February 1998	Verity, Inc. - Software Consultant	Tester
July 1994 - June 1997	Tascor, Inc. - Professional Staff Assistant	Support
July 1993 - July 1994	Freelance Writer - Proofreader & Editor	Technical Writer
October 1990 - July 1993	IBM - Communications Team	Technical Writer
January 1988 - September 1990	IBM - Network Performance	Support
October 1987 - December 1987	IBM - Information Developer	Technical Writer
October 1986 - October 1987	IBM - First Line Manager	Manager
May 1980 - October 1986	IBM - Software Tester	Tester

Education

Undergraduate: BA Math & Computer Science Option, East Carolina University (1975-1980)
Post Undergraduate: Certificate in Communications, Duke University, 100 Hours Continuing Education, (2003)
Post Undergraduate: Myers-Briggs Type Indicator Certification , CPP's Association for Psychological Type, (1995)
Graduate: MS Technical Communication, North Carolina State University (2007)

Awards/Honors

University Award for Excellence for Human Relations and Public Service (2010)
IBM Author Recognition Award for a internally published technical report called, "Regional Measurement of End-User Response Time Using the Netview Performance Monitor (NPM)"
IBM Excellence Award in recognition of the creation of a cross-site (7 locations) communications tool
A number of "Bravo" and "Thanks" awards in recognition of excellent customer service

References